Shipping policy

 

Our shipping policy includes free economy shipping for all orders over $100.00 within the contiguous United States. Please be aware that additional charges may apply for PO Boxes, HI, AK, PR, APO/FPO, Guam, US Virgin Islands, and other regions beyond the contiguous 48 states. Kindly reach out to us if you have any inquiries regarding this policy or if you require further clarification.

At our company, we recognize the significance of efficient shipping at affordable rates when it comes to placing orders. Therefore, we have carefully streamlined our order process to minimize shipping times and costs. Ensuring your utmost satisfaction, we prioritize both the competitive pricing and prompt delivery of your purchases.

We take pride in offering a 30-day money-back guarantee to our international customers. If you don’t love your paddle, you can return it. However, for international orders, customers are responsible for return shipping costs, which may vary by location. Please contact our support team for return instructions and estimated shipping fees.

 

ORDER PROCESSING:

Please allow 1-3 business days to process your order. Expect an email within 3 days to let you know your order is on the way!

When your order is ready for delivery, you will receive an email with real-time tracking information.



DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

INTERNATIONAL SHIPPING:

We offer international shipping, but availability varies. Please contact us at info@maverixpickleball.com before ordering to confirm if we ship to your country.

  • Duties & Taxes: Orders are shipped Delivered Duty Unpaid (DDU), meaning import fees (VAT, duties, or carrier handling charges) may apply upon delivery. These are not included in the checkout price.
  • Unpaid Fees: If duties/taxes aren’t paid, the package may be returned. Refunds will be issued minus shipping and return fees.
  • How to Prepare: Check your country’s customs rules or use an online duty calculator for estimates.


ITEM NOT RECEIVED:

If you have not received your item within 3 business days after the "estimated delivery date", which can be found within your order confirmation, please contact us immediately so that we can resolve the issue in a timely manner. If we have not been contacted within 5 business after "delivery confirmation," the item is assumed to be been received and in possession of the buyer. 


If you have any further questions, please don't hesitate to contact us at info@maverixpickleball.com