Shipping policy

We understand how important it is to receive your order quickly, safely, and at a reasonable cost. This Shipping Policy explains Maverix Pickleball’s order-processing times, shipping options, delivery expectations, international-shipping terms, and procedures for delayed, lost, damaged, or missing packages.

Order Processing

Orders are processed Monday through Friday, excluding weekends and holidays.

Typical processing times are:

  • Domestic orders: One business day.

  • International orders: One to two business days.

Processing times are estimates and may be extended during holidays, major promotions, product launches, periods of unusually high order volume, or circumstances outside Maverix’s control.

You will receive an order-confirmation email after completing your purchase. Once your order ships, you will receive a shipping-confirmation email containing the available carrier and tracking information.

Daily Fulfillment Cutoff

Our fulfillment partner begins processing daily orders at 12:00 p.m. Pacific Time.

Orders placed after the daily fulfillment cutoff may not begin processing until the next business day.

Orders placed after 12:00 p.m. Pacific Time on Friday, or on a weekend or holiday, may not be processed until the next available business day.

Shipping speeds shown at checkout represent the carrier’s estimated transit time after the order has been processed and accepted by the carrier. Processing time is separate from carrier transit time.

Order Changes and Cancellations

Requests to cancel or modify an order must be submitted as soon as possible.

Before the 12:00 p.m. Pacific Time fulfillment cutoff, Maverix may be able to assist with:

  • Order cancellations.

  • Shipping-address changes.

  • Product changes.

  • Quantity adjustments.

  • Shipping-method changes.

  • Other order corrections.

Changes cannot be guaranteed, even when requested before the cutoff, because the order may have already entered fulfillment.

Once fulfillment has started, Maverix cannot guarantee that an order can be changed, canceled, intercepted, or redirected.

To request a change, contact info@maverixpickleball.com immediately and include your order number.

Domestic Shipping

Maverix offers free economy shipping on qualifying orders over $125 within the contiguous United States.

The free-shipping offer applies only to eligible shipments within the contiguous 48 states.

Additional charges or service limitations may apply to:

  • Alaska.

  • Hawaii.

  • Puerto Rico.

  • Guam.

  • U.S. Virgin Islands.

  • APO/FPO addresses.

  • PO Boxes.

  • Other locations outside the contiguous United States.

Available shipping methods and applicable charges will be displayed at checkout.

Maverix may ship domestic orders using:

  • USPS.

  • UPS.

  • FedEx.

The carrier used for an order may depend on the destination, service selected, product availability, and fulfillment requirements.

Expedited Shipping

Available expedited services may include:

  • FedEx Standard Overnight.

  • FedEx Priority Overnight.

  • FedEx 2Day.

  • UPS Next Day Air.

  • UPS 2nd Day Air.

  • UPS Worldwide Expedited.

  • USPS Priority Mail Express.

Available services will vary by location and will be displayed at checkout.

Purchasing expedited shipping reduces the carrier’s expected transit time after shipment. It does not eliminate order-processing time or guarantee same-day fulfillment.

Orders placed after the 12:00 p.m. Pacific Time cutoff may not ship until the next business day, even when expedited shipping is purchased.

Incorrect Shipping Service

If Maverix or its fulfillment partner sends an order using a slower shipping service than the expedited service purchased, Maverix will investigate the error.

If the shipping method cannot be corrected, the expedited shipping charge will be refunded.

Late Expedited Delivery

If the correct expedited shipping service was used but the carrier delivered the order later than the service’s applicable delivery commitment, please contact us.

After verifying the shipping service and carrier delay, Maverix will refund the expedited shipping charge to the original payment method.

Refunds may require three to five business days to appear, depending on the customer’s bank or payment provider.

Tracking and Delivery Estimates

Once your order ships, Maverix will send the available tracking information to the email address associated with the order.

Tracking information may take time to update after a shipping label is created.

Estimated delivery dates are provided by the carrier and are not guaranteed by Maverix. Weather, carrier delays, peak holiday volume, customs clearance, transportation disruptions, and other unforeseen circumstances may affect delivery.

A shipping label being created does not necessarily mean the package has been accepted or scanned by the carrier.

International Shipping

Maverix offers international shipping to select destinations. Availability and shipping rates vary by country and will normally be shown at checkout.

If your country is not available at checkout, contact info@maverixpickleball.com before ordering.

International orders typically require one to two business days for processing before shipment.

International delivery times may be affected by:

  • Customs processing.

  • Import inspections.

  • Local carrier operations.

  • Duties or tax collection.

  • Transportation disruptions.

  • Destination-country regulations.

International Duties, Taxes, and Fees

International orders are shipped Delivered Duty Unpaid, also known as DDU.

The customer is responsible for all destination-country charges, including:

  • Import duties.

  • VAT.

  • Customs charges.

  • Brokerage fees.

  • Carrier handling fees.

  • Other local taxes or fees.

These charges are not included in the product price or shipping price collected by Maverix unless expressly stated during checkout.

Customers should review their country’s customs requirements before ordering. Maverix cannot guarantee the amount of duties, taxes, or other import charges assessed by the destination country.

Refused or Unpaid International Shipments

If the customer refuses delivery or fails to pay required duties, taxes, customs charges, or carrier fees, the shipment may be returned to Maverix.

If a refund is approved after the shipment is returned, the refund will be reduced by:

  • Original outbound shipping charges.

  • Return-shipping charges.

  • Carrier charges.

  • Customs or handling fees charged to Maverix.

  • Other non-refundable expenses associated with the returned shipment.

Maverix will not issue a refund until the returned shipment has been received and reviewed.

International Returns

International returns are governed by the Maverix Return, Exchange, and Refund Policy.

International customers are responsible for arranging and paying for their own return shipping.

All international returns must be authorized by Maverix before being shipped. Contact info@maverixpickleball.com for return instructions.

Shipping Insurance

Shipping Insurance may be available during checkout to provide additional protection against qualifying carrier-related shipping problems.

Depending on the circumstances and applicable coverage, Shipping Insurance may cover:

  • Packages confirmed lost in transit.

  • Tracking that shows no movement beyond the investigation threshold.

  • Packages marked delivered but not received after all required troubleshooting has been completed.

  • Packages stolen after delivery when covered by the insurance provider.

  • Products damaged during transit.

Coverage and resolution are subject to claim review, carrier information, the customer’s completion of required troubleshooting, and any applicable insurance-provider terms.

An approved Shipping Insurance claim may result in a replacement or refund, depending on the circumstances.

Uninsured Shipments

Customers who decline Shipping Insurance are not automatically eligible for a replacement or refund for carrier-related loss, theft, damage, or packages marked delivered.

Maverix does not guarantee replacement or reimbursement for an uninsured shipment when:

  • The carrier marks the package delivered and provides valid proof of delivery.

  • The package was delivered to the address entered at checkout.

  • The customer entered an incorrect or incomplete address.

  • The customer has not completed the required troubleshooting steps.

  • A carrier investigation confirms successful delivery.

Maverix may offer a one-time courtesy resolution in certain confirmed lost-in-transit or transit-damage cases. Courtesy resolutions are discretionary, may require management approval, and are not guaranteed.

Package Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Verify that the shipping address on the order is correct.

  2. Check with household members, roommates, or anyone who may have accepted the package.

  3. Check with nearby neighbors.

  4. Look around porches, side entrances, garages, parcel lockers, mailrooms, and other secure delivery locations.

  5. Review any carrier delivery photo or proof of delivery.

  6. Contact the local carrier for additional delivery details.

  7. Allow an additional 24 to 48 hours when the delivery scan is recent, because some carriers scan packages before the final delivery occurs.

If the package still cannot be located after completing these steps, contact info@maverixpickleball.com with your order number and tracking information.

Maverix will review:

  • The delivery date and time.

  • The shipping address.

  • The tracking history.

  • Available proof of delivery.

  • Delivery photos or GPS confirmation, when available.

  • Whether Shipping Insurance was purchased.

The available resolution will depend on the investigation results and applicable Shipping Insurance coverage.

Packages Stuck in Transit

A shipment may require investigation when tracking:

  • Shows no movement for approximately five to seven days.

  • Remains at “Information Received” or a similar pre-shipment status for five or more days.

  • Remains at the same carrier location for more than five days.

Normal short-term carrier delays do not automatically qualify for a replacement or refund.

If your shipment meets one of these conditions, contact info@maverixpickleball.com. Maverix will review the shipment and determine whether a carrier investigation or other resolution is appropriate.

If a replacement is issued and the original package later arrives, Maverix may provide a return label and require the duplicate shipment to be returned.

Products Damaged During Transit

If your product arrives damaged, contact info@maverixpickleball.com as soon as possible and provide:

  • Your order number.

  • Clear photographs of the shipping package.

  • Clear photographs of the damaged product.

  • A description of the damage.

  • Any other information requested for the carrier or insurance claim.

Maverix will review the issue and determine the appropriate resolution based on the available evidence, Shipping Insurance coverage, and carrier information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for confirming that the shipping address entered during checkout is complete and accurate.

If an order has not entered fulfillment, Maverix may attempt to update the address. Address changes cannot be guaranteed after fulfillment begins.

Shipping Insurance does not cover packages delivered to an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if a package must be reshipped because the customer provided an incorrect or incomplete address.

Returns Must Be Authorized

Customer returns must not be sent directly to Maverix’s fulfillment warehouse or third-party logistics provider.

All returns must follow the approved Maverix Return, Exchange, and Refund Policy. Customers must contact info@maverixpickleball.com and receive authorized return instructions before shipping a product back.

Unauthorized returns or products sent to the fulfillment warehouse may be delayed, refused, or returned to the sender.

Questions

If you have questions about shipping, tracking, delivery, or an existing order, contact:

info@maverixpickleball.com

Please include your order number whenever possible so our team can assist you quickly.