The Maverix Guarantee

Hey, it’s Matt.

First off, thank you for even considering Maverix. I know there are a ton of paddle companies out there, and choosing to try something new is not always an easy decision. Whether this is your first Maverix paddle or your fifth, I genuinely appreciate you taking that step with us.

I firmly stand behind our products. I truly believe we make some of the best-quality paddles on the market, and I stand just as strongly behind our customer service. If something is not right, we are going to do our best to make it right.

At the end of the day, we want you to feel confident trying Maverix. We will always put you first. Always.

Below is our complete Return, Exchange, and Refund Policy so everything is clear and transparent.

Return, Exchange, and Refund Policy

General Return Policy

Eligible products may be returned within 30 days of delivery.

To qualify for a return:

• The return must be requested within 30 days of delivery.

• Maverix must authorize the return before it is shipped.

• The product must not have already been refunded or exchanged.

• All originally included accessories must be returned.

• The completed Return Form must be included inside the package.

There are no restocking fees for eligible returns.

Paddle Returns

Paddles may be returned within 30 days of delivery. Normal use and reasonable wear during the return period are acceptable.

Examples of acceptable normal wear may include:

• A used or dirty grip.

• Normal wear on the paddle face.

• Minor cosmetic scuffs on the edge guard.

Every returned paddle will be inspected before a refund or exchange is approved.

A refund or exchange may be reduced or denied if the paddle:

• Shows excessive wear beyond normal use.

• Has a cracked paddle face or edge guard caused by impact.

• Shows damage caused by striking the ground, court, another paddle, or another hard surface.

• Has been misused, altered, or improperly modified.

• Is missing originally included accessories.

Required Paddle Accessories

All paddle returns must include the original paddle cover.

Havik 2 returns must also include:

• The original performance weights.

• The original grip.

The following deductions may apply when an originally included accessory is missing:

• Paddle cover: $10

• Havik 2 performance weights: $5

• Havik 2 grip: $5

The value of any other missing originally included accessory may also be deducted from the refund or exchange credit.

Original paddle packaging is not required unless it is considered part of a non-paddle product’s return requirements.

Paddle Exchanges

Eligible paddles may be exchanged within 30 days of delivery. Customers are limited to one exchange within the return window.

Exchanges may be requested when a customer:

• Ordered the wrong paddle model.

• Wants a paddle with different playing characteristics.

• Prefers another Maverix paddle model.

• Wants to upgrade or downgrade to a different paddle.

• Received the paddle as a gift and prefers another model.

Color preference is not an eligible reason for an exchange.

Replacement products are subject to availability.

An exchange will not be processed until the original paddle has been received, inspected, and approved. No replacement paddle will be shipped before the inspection is complete.

After inspection, the approved value of the returned paddle will be issued as store credit and applied toward the replacement paddle.

• If the replacement costs more, the customer must pay the difference.

• If the replacement costs less, the remaining balance will be refunded to the original payment method.

• If the values are equal, no additional payment or refund is required.

• Damage, excessive wear, or missing accessories may reduce the available store credit.

The $12.99 domestic return-shipping fee will be deducted from the exchange credit.

Returns for Non-Paddle Items

Non-paddle products must be returned:

• New and unused.

• Unworn, when applicable.

• With all original tags.

• In their original packaging.

Non-paddle items that have been used, worn, or removed from their original packaging may not qualify for return.

Non-Returnable Items

The following products are not eligible for return or refund:

• Gift cards.

• Clothing or hats that have been opened, worn, or used.

• Ambassador Starter Packs, unless the complete pack is returned in new and unused condition.

Items within an Ambassador Starter Pack may be eligible for exchange. The ambassador is responsible for applicable shipping costs.

Damaged, Defective, or Incorrect Products

Warranty claims, products damaged in transit, and incorrect products are handled separately from standard returns.

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact info@maverixpickleball.com as soon as possible and provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and affected area.

• A video when appropriate.

Maverix will review the information and provide the appropriate resolution and return instructions.

The standard $12.99 return-shipping fee does not apply when a return results from a confirmed defective product, shipping damage, or an incorrect item sent by Maverix.

Paddle warranty claims are governed by the Maverix Pickleball Limited Warranty. Grit naturally wears with use, and normal grit wear is not considered a manufacturing defect.

Return Shipping and Non-Refundable Charges

Domestic Returns

Domestic returns are subject to a $12.99 return-shipping fee. Maverix will provide an authorized return label, and the fee will be deducted from the customer’s refund or exchange credit.

International Returns

International customers are responsible for arranging and paying for their own return shipping.

International returns must still be authorized by Maverix before being shipped. Return instructions will be provided after authorization.

Other Non-Refundable Charges

The following charges are non-refundable:

• Original outbound shipping charges.

• Shipping-insurance charges.

• Domestic return-shipping fees.

• International return-shipping expenses.

There are no additional restocking fees for eligible returns.

How to Start a Return or Exchange

To request a return or exchange, email info@maverixpickleball.com and provide:

• Your order number.

• The product you wish to return or exchange.

• The reason for the request.

• Photographs if the product is damaged or shows excessive wear.

• The requested replacement product, if asking for an exchange.

Once approved, domestic customers will receive:

• A Return or Return and Exchange Form.

• An authorized prepaid return label.

• Packaging and shipping instructions.

Do not send a product to Maverix without prior authorization. Unauthorized returns may not be accepted or processed.

Please use the return label and address provided with your authorization. Do not send a return to an address found elsewhere without confirming it with Maverix Customer Support.

Return Form and Shipping Deadline

The completed Return Form must be placed inside the return package.

The form allows Maverix to:

• Identify the customer and order.

• Confirm the reason for the return.

• Match the package to the approved request.

• Process the refund or exchange accurately.

Returns received without a completed Return Form cannot be processed until the required information is received.

The return package must be postmarked within three business days of receiving the authorization, return label, and instructions.

Maverix reserves the right to cancel the return authorization if the package is not shipped within this period.

Return Inspection

Once the return is received, Maverix will inspect the product and its included accessories.

The inspection will result in one of the following determinations:

Passed

The product meets the Return Policy requirements and qualifies for the approved refund or exchange credit.

Missing Item

One or more required accessories or included items were not returned. The value of the missing items will be deducted from the refund or exchange credit.

Damaged or Excessively Worn

The product shows damage or wear beyond what is considered acceptable under this policy. The refund or exchange credit may be reduced or denied based on the inspection findings.

Maverix will notify the customer of any inspection findings and provide a breakdown of applicable deductions.

Refunds

Approved refunds are processed after the returned product has been received and inspected.

If approved, the refund will be issued to the original payment method within three business days following inspection and approval.

The final refund may be reduced by:

• The $12.99 domestic return-shipping fee.

• Original outbound shipping charges.

• Shipping-insurance charges.

• Missing-accessory deductions.

• Adjustments for damage or excessive wear.

Your bank or credit-card provider may require additional time to post the refund.

If more than five business days have passed since receiving your refund confirmation and the refund has not appeared, please contact info@maverixpickleball.com.

Policy Exceptions

Returns requested outside the 30-day period and other exceptions require management approval. Approval is not guaranteed.

Maverix may also require additional review for:

• High-value orders.

• Multiple or repeated returns.

• Suspected fraud.

• Disputed inspection deductions.

• Requests that fall outside this policy.

Policy Updates

Maverix Pickleball reserves the right to update or modify this policy. Please refer to our website for the most current policy terms.

Thank you for choosing Maverix Pickleball.

Questions? Email info@maverixpickleball.com.

Swing Different.