Returns

Maverix Pickleball Return Policy

We want you to be confident in your Maverix purchase. Eligible products may be returned within 30 days of delivery, subject to the requirements below.

Return Eligibility

To qualify for a return:

The return must be requested within 30 days of delivery.
The return must be authorized by Maverix before it is shipped.
The product must not have already been refunded or exchanged.
All originally included accessories must be returned.
The completed Return Form must be included inside the package.

Returns received without authorization or a completed Return Form cannot be processed until the required information is received.

Paddle Returns

Paddles may be returned within 30 days of delivery. Normal use and reasonable wear during the return period are acceptable.

Returned paddles will be inspected. A refund may be reduced or denied if the paddle:

Shows damage or excessive wear beyond normal use.
Is missing originally included accessories.
Has been altered, modified, or improperly used.

All paddle returns must include the original paddle cover. Havik 2 returns must also include the originally provided performance weights and grip.

The following deductions may apply when an originally included accessory is missing:

Paddle cover: $10
Havik 2 performance weights: $5
Havik 2 grip: $5

Non-Paddle Returns

Non-paddle products must be returned:

New and unused.
Unworn, when applicable.
With all original tags.
In their original packaging.

Exchanges

Eligible products may be exchanged within 30 days of delivery. Customers are limited to one exchange within the return window.

Exchanges are processed after the original product is received and inspected. The approved value of the return will be issued as store credit and applied toward the replacement product.

If the replacement costs more, the customer must pay the difference.
If the replacement costs less, the remaining balance will be refunded to the original payment method.
Replacement products are subject to availability.
Damage, excessive wear, or missing accessories may reduce the available store credit.

Non-Returnable Items

The following items are not eligible for return:

Gift cards.
Clothing or hats that have been opened, worn, or used.
Ambassador Starter Packs, unless the complete pack is returned in new and unused condition.

Items within an Ambassador Starter Pack may be eligible for exchange. The ambassador is responsible for applicable shipping costs.

Return Shipping and Other Charges

There are no restocking fees for eligible returns.

For domestic returns, a $12.99 return-shipping fee will be deducted from the refund or store credit.

International customers are responsible for arranging and paying for their own return shipping.

Original outbound shipping charges and shipping-insurance charges are non-refundable.

How to Start a Return or Exchange

Email info@maverixpickleball.com with:

Your order number.
The product you wish to return or exchange.
The reason for the return or exchange.
Photographs if the product is damaged or shows excessive wear.

Once approved, domestic customers will receive a return label, Return Form, and return instructions.

The return package must be postmarked within three business days of receiving the authorization and return instructions. Maverix reserves the right to cancel a return authorization if the package is not shipped within that period.

Please package the product securely and return all originally included accessories.

Inspections and Refunds

Once the return is received, Maverix will inspect the product and confirm whether it meets the return requirements.

If approved, the refund will be issued to the original payment method within three business days following inspection and approval. Return-shipping charges, original shipping charges, shipping insurance, missing-accessory deductions, and other approved adjustments will be deducted when applicable.

Your bank or credit-card provider may require additional time to post the refund. If more than five business days have passed since receiving your refund confirmation, please contact us at info@maverixpickleball.com.

Damaged, Defective, or Incorrect Products

Warranty claims, products damaged in transit, and incorrect products are handled separately from standard returns.

Please contact info@maverixpickleball.com as soon as possible and include:

Your order number.
A description of the issue.
Clear photographs and, when appropriate, a video showing the problem.

Maverix will review the information and provide the appropriate resolution and return instructions. The standard $12.99 return-shipping fee does not apply when the return results from a confirmed defective product, shipping damage, or an incorrect item sent by Maverix.

Normal grit wear, grip wear, cosmetic scratches, fading, paint wear, and other normal wear and tear are not considered manufacturing defects. Please refer to the Maverix Warranty Policy for complete warranty terms.